Privacy Statement
Customer's privacy is important to Bank of Baroda, Fiji operations (hereinafter referred to as the Bank) and we are committed to protecting your privacy. This Privacy Statement will explain the process on how your data will be collected, used, shared, and safeguarded all personal data processed by BOB through its branches, digital banking platforms, mobile applications, websites, and other customer-facing systems
Collection of Data:
Personal information is the information that identifies you as an individual and your other identity, such as your name, date of birth, mobile number, TIN number, mailing address, email address, etc. Personal information is only obtained when you voluntarily provide the information to us. The personal information is used for better understanding your needs and interests and to provide you with better service.
Once you choose to provide us with personal information, you can be assured it will be used only for the intent it was collected for.
Non-Personal information is the information that does not identify you as an individual, such as your browser type, IP Address, the URL of the previous web site you visited, etc. We may automatically collect certain types of non-personal information from you when visiting our site. This helps us to understand the usage of our site and demographics of our visitors.
Location information is information that may be collected by mobile application(s) or from the browser that identifies your physical location. This information may be collected from your mobile device's location-aware features when you request certain services that are dependent on your physical location.
Device Information refer to all such information collected of your devices which were used to avail the services of bank, these may include the unique device identifier such as IMEI number of your device, your contact details (if required), technical Data about your computer and mobile device or your devices which were used to avail the services of bank and the details regarding applications and usage details.
Other information is all other information’s, such as information relating to your occupation, employment, employers details, like name and address, your income, monthly loan obligations, nature of business/employment, licensee, income proof, bank statements, income tax returns, etc. Further generation and storing password or PIN / OTP in encrypted form based on your request on the Digital Platform, your photographs, KYC details, Social relationships detail such as your father’s name, spouse’s name and mother’s name, nominee address, declaration related to your health etc.
Purpose for which the Data is collected: All the data is collected:
- To enable us to accurately address your request and respond to your need based on the inquiries.
- To enable us to evaluate your eligibility for the applied product and provide the best offer of the product which you may have applied for or shown interest in;
- To enable us to perform our obligations under KYC norms as directed by RBF.
- To enable us to improve risk control for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal processes and law enforcement requirements;
- To enable us to establish and manage our relationship with you in most effective way.
- To enable us to protect our legal rights and comply with our legal obligations;
- And for all other purposes which may arise in due course as per the requirement of bank or as per the requirement of statutory bodies from time to time.
Sharing of your information:
We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards.
In case of any complaint or grievance related to us or handling of user data and other information may be brought to our attention by contacting us via our complaints department on complaints.fiji@bankofbaroda.com. We will try to redress the grievances within reasonable time as may be provided in applicable laws.
The Bank has the absolute discretion to amend or change this privacy policy at any time, without prior notice. However, the Bank will endeavor to notify any such change by posting it on the website or through advertisement or any other means as the Bank may deem fit.
Law, Jurisdiction and Resolution
The provisions of this privacy policy shall be governed by and, construed in accordance with the Fiji law and the courts located in Fiji having jurisdiction shall deal with any dispute arising out of this privacy policy.
We will continuously assess ourselves to ensure that customer privacy is respected.