Customer Grievance Redressal Process

Complaints Procedure

Our commitment to you

At Bank of Baroda each of our customers is important to us and we believe you have the right to a fair, swift and courteous service at all times.

When we receive your complaint, we will deal with it promptly, effectively and in a positive manner.


Bank of Baroda Complaints Procedure
  1. We will acknowledge your complaint promptly.
  2. We will investigate your complaint and endeavour to send a final response to you within 21 business days of receipt of full documents of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
  3. We will endeavour to send a final response to you within 21 business days of receipt of full documents of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
  4. If more than 21 busiess days from the date of receipt of full documents of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:

    Chief Manager
    Financial Systems Development and Compliance Group
    Tower 6, RBF Building, Pratt Street
    Suva, Fiji

    You must refer your complaint to the Regulatory Authority /Financial Ombudsman within 2 months of the date on the final response.

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