Customer Grievance Redressal Process

Complaints Procedure

Our commitment to you

At Bank of Baroda each of our customers is important to us and we believe you have the right to a fair, swift and courteous service at all times.

When we receive your complaint, we will deal with it promptly, effectively and in a positive manner.

Bank of Baroda Complaints Procedure

1. We will acknowledge your complaint promptly.
2. We will investigate your complaint and endeavour to send a final response to you within 21 business days of receipt of full documents of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
3. We will endeavour to send a final response to you within 21 business days of receipt of full documents of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
4. If more than 21 busiess days from the date of receipt of full documents of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:

   Chief Manager
   Financial Systems Development and Compliance Group
   Tower 6, RBF Building, Pratt Street
   Suva, Fiji

   You must refer your complaint to the Regulatory Authority /Financial Ombudsman within 2 months of the date on the final response.